Technology Support Team & Downloads | Chatsworth Products
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Customer Support, Downloads & Design Tools


CPI’s commitment to excellence begins with quality design and manufacturing and continues with quality service and support. Known for going the extra distance to make sure you are delighted with the experience, CPI's highly trained customer service and technical support teams provide a level of assistance that is recognized as the industry benchmark. How can we help you? 

Technical & Design Support

CPI's Technical Support Team takes pride in getting the right answers to you quickly to help you meet all your project requirements.

The Technical Support team also provides a number of free services including detailed drawings using CPI’s Layout Software with AutoCAD®. Technical Support also provides bills of material, CAD® drawings (also available in PDF format) and the support you need to complete your project on budget and on schedule.

Additionally, our Tech Support staff specializes in working with value added resellers, contractors, information systems teams, schools, government agencies, end users and new customers who would like a job done right the first time.

In the United States:
call 1-800-834-4969
Monday - Friday
5am to 5pm, Pacific

Submit support request
Email technical support
Global contacts

Onsite & Planning Services

CPI experts will visit your site to evaluate and determine your solution needs, as well as assist with developing designs unique to your data center environment. Computational Fluid Dynamics (CFD) Analysis, using state-of-the-art three dimensional software, is also available.

Request services

Documentation Center

The Documentation Center is a comprehensive online reference that provides the ability to search for and download printable documentation to support bids and proposals.

Find Documentation Now

Design Tools

Do you need help with laying out your rack/cabinet, equipment room or cable pathway? Take advantage of these tools.

Product Configurators
Power Selector
Cable Fill Tables
MasterFormat Specifications
OSHPD Pre-Approved Products
CPI Mobile Apps
eConnect® Secure Array® Cost Savings Estimator


Get product specifications, 3D illustrations and other assorted information from a variety of download sources:

Visio Shapes
CAD Blocks
BIM Drawings
White Papers
CPI Product Catalog (PDF)


CPI offers a wide variety of training and learning modules to better educate our customers on products and services.

Learn more

Video Library

Get a first-hand look at CPI products and services with this comprehensive video library, where seeing is believing.

Video Library
Visit CPI on YouTube

Product Catalogs

Online Catalog

See complete product information, tools, documents, photos and more.

Visit Online Catalog

Product Catalog PDF

Save a copy to your desktop for easy reference!

Download PDF Catalog 

Sales Support

Contact Sales Support if you have questions about:

  • Product Orders 
  • Distributors & Resellers

In the U.S. call 1-800-834-4969, outside the U.S. & Canada, call +818-739-3400.

Or you can submit a Customer Support Request.

Find a CPI Sales Rep Near You

5/30/2024 10:09:48 AM